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Hotel · Hanoi · Ha Noi Municipality

Hanoi Calista Hotel & Spa

A 4-star stay in the heart of Hanoi's Old Quarter, with a full spa, attentive staff, and a location that puts craft shops and casual bars on your doorstep.

  • Rated 9.2/10 by 1,926 guests
  • Spa & wellness centre on site
  • 11-minute walk from Hoa Lo Prison
9.2 Perfect 1926 reviews Booking.com 9.2 · 1926 reviews

About

Hanoi Calista Hotel & Spa

Hanoi Calista Hotel & Spa sits in Hoan Kiem, the historic heart of Hanoi, surrounded by Vietnamese craft shops and casual bars. It's an 11-minute walk from Hoa Lo Prison, making it a base for cultural sightseeing. The hotel offers a barber shop and luggage storage, along with a 24-hour reception and security for peace of mind.

The property keeps things comfortable with modern rooms, soundproofing, and air conditioning. Breakfast is a buffet with both Vietnamese and western options, and the on-site spa offers a full menu of treatments from massages to facials. Staff are a particular highlight, consistently praised in guest reviews.

  • No smoking on site
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security
  • Luggage storage

In brief

What works, what to weigh

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Strengths

4 reasons to book
  • Exceptional staff service — Guests consistently praise the attentive and friendly team, with one review singling out a staff member who helped arrange a Halong Bay cruise.
  • Central Old Quarter location — Right in the Old Quarter, surrounded by craft shops and casual bars, and an 11-minute walk from Hoa Lo Prison.
  • Full-service spa — The on-site spa offers massages, facials, and body treatments – a welcome retreat after a day of sightseeing.
  • High guest satisfaction — With a 9.2 rating from over 1,900 reviews, the hotel has a strong track record for comfort and service.
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Worth weighing

3 to weigh
  • Comfort scored lower than other categories — While rooms and service rate highly, comfort comes in at 8.7 – a point below the overall rating, suggesting some guests find beds or noise levels less than perfect.
  • No on-site parking mentioned — The property does not list parking, so arriving by car may require finding nearby public parking.
  • Strict check-in window — Check-in is only available from 14:00 to 23:59, which may be inconvenient for late-night arrivals.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Family Triple Room

  • Sleeping arrangements for 3 persons

Premier Double Room

  • 1 Double bed

Two-Bedroom Apartment

One-Bedroom Apartment

  • 4 Single beds

Deluxe Double Room

  • 2 Single beds or 1 Double bed

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

Spa & Wellness

  • Spa & wellness centre
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Make up services

Room Comfort

  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities
  • Free toiletries
  • Electric kettle
  • Flat-screen TV
  • AM/FM alarm clock

Services & Convenience

  • 24-hour reception
  • 24-hour security
  • Luggage storage
  • Locker room
  • Safe deposit box
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink
  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Family & Activities

  • Cots
  • Children's buffet
  • Hiking
  • Cycling

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

9.2
Perfect 1926 reviews

Guest-rated 9.2/10 from 1,926 reviews

Booking.com · 9.2 · 1926 reviews
9.2Verified guest

“The spa treatments were a welcome break after long days of exploring.”

9.2Verified guest

“The room was modern and well-kept, with central heating, a laptop-safe, and a flat-screen TV. The location was fantastic, right in the Old Quarter in a lovely area. Le la Coffee nearby was handy for quick bites.”

9.2Verified guest

“Even though we only stayed four nights because of our schedule, everything was excellent. The atmosphere was calm, and we were in a very central spot set back in a quiet alley.”

9.2Verified guest

“We had a great time in Hanoi. This stunning and very comfortable hotel was perfectly located for all the Old Quarter sights. We really enjoyed the food – local dishes with plenty of choice.”

9.2Verified guest

“The location is excellent and the staff are incredibly helpful, providing top-notch service throughout.”

9.2Verified guest

“Breakfast was a well-stocked buffet with both Vietnamese and western choices, making for a lovely start to each day.”

04 — Location

Getting around Hanoi

The property sits in Hanoi.

Hoa Lo Prison: An 11-minute walk from the hotel, this historic site offers a sobering look at Hanoi's colonial past. A key stop for cultural tourism.

Old Quarter: The hotel sits in the heart of the Old Quarter, where streets are lined with craft shops and casual bars. Explore on foot or hop on a cyclo for a classic Hanoi experience.

Hang Bong Street: The hotel is on Hang Bong, one of the Old Quarter's main thoroughfares, known for shops and local eateries. Le la Coffee is nearby for quick meals.

161-163 Hang Bong, Hoan Kiem, Hanoi, Ha Noi Municipality, Vietnam

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 14:00-23:59
Check-out
By 12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
23 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 14:00 to 23:59, and check-out is until 12:00.

Does the hotel have parking?

Parking is not mentioned in the property's facilities, so we recommend contacting the hotel directly if you plan to arrive by car.

Is breakfast included?

Breakfast is not explicitly listed as included. However, guests consistently praise the buffet, which offers both Vietnamese and western options, including fresh pho and tropical fruit.

Does the hotel offer airport transfers?

Yes, a paid airport shuttle is available. Contact the hotel to arrange pick-up.

Are pets allowed?

No, pets are not allowed at this property.

What rooms are available?

The hotel offers Family Triple Rooms, Premier Double Rooms, Two-Bedroom Apartments, One-Bedroom Apartments, and Deluxe Double Rooms.

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Hotel De Lagom

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The bottom line

Hanoi Calista Hotel & Spa delivers a reliable, comfortable stay in the Old Quarter, backed by top-tier staff and a spa that guests love. If you're after a central base with a personal touch, it's hard to beat.

9.2Our take on the Hanoi Calista Hotel & Spa

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